Designing Digital Financial Advisory Tools for Low-to-Moderate Income Older Adults

Designing Digital Financial Advisory Tools for Low-to-Moderate Income Older Adults


Digital financial advisory tools can support individuals with their personal financial goals and decisions. Very few tools currently cater specifically to the financial needs or experiences of low- to moderateincome (LMI) older adults, however. As these adults approach retirement, it is increasingly difficult for them to plan and prepare financially for their lives in old age.

In this qualitative research study, we aimed to understand the financial advising needs of LMI older adults and to identify design features that providers can implement to support LMI older adults in successfully adopting and using digital financial advising tools as they approach retirement.

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Adults Digitalization Financial Health Financial literacy


Heidi Johnson

Stephen Arves

Farah Manjiyani

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United States





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